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Data Analyst (Customer Service Contact Center) at Dow Jones - ApplyBlast

Data Analyst (Customer Service Contact Center)

Dow Jones

1 day ago

3.5 on Glassdoor

Princeton, New Jersey, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Data Analyst role involves developing and delivering reporting and management information to support all areas of the business, including static and scheduled reporting. The position requires analyzing business requirements, improving existing systems, and providing insights to stakeholders to enhance customer service operations. The analyst will collaborate with the Manager, Data Analytics to ensure performance metrics are met and operational processes are optimized.

Responsibilities

Develop and provide reporting and management information to all business areas
Design and build presentations for departmental managers to interface with the wider business
Support projects by providing reports and analysis to measure the success of new initiatives

Skills

About Dow Jones

dowjones.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1882

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Dow Jones publishes the world’s most trusted business news and financial information in a variety of media. It delivers breaking news, exclusive insights, expert commentary and personal finance strategies.