Data Centre Service Delivery Field Support Engineer (L2)
NTT DATA,(3 months ago)
About this role
The Data Center Service Delivery Field Support Engineer (L2) provides second-line onsite technical support and field engineering for client data center infrastructure. The role focuses on proactively identifying and resolving incidents and problems to restore services and ensure SLAs are met. It involves managing routine, low-complexity incidents, liaising with stakeholders, and performing configuration, installation, testing and operational tasks.
Required Skills
- Onsite Support
- Field Engineering
- Incident Management
- Troubleshooting
- Network Equipment
- Storage Integration
- Vendor Escalation
- SLA Management
- Shift Handover
- Monitoring
+2 more
Qualifications
- Bachelor's Degree in Information Technology
- CCNP (DC)
- NetApp ONTAP
- EMC Certification
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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