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Datawarehouse Application Support Analyst at Citi - ApplyBlast

Datawarehouse Application Support Analyst

Citi

4 months ago

3.6 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

The Apps Support Intermediate Analyst applies disciplinary knowledge to improve processes and workflow for Citi's applications supporting Finance, Risk, Compliance, and Human Resources. This Level 2 technical support role involves monitoring system health, resolving incidents, ensuring high availability, and collaborating with global teams in a follow-the-sun model. The position requires coaching new recruits, conducting root cause analysis, and partnering with development teams to prioritize bug fixes and support tooling requirements.

Responsibilities

Provide Level 2 technical support for proprietary applications and tools.
Conduct root cause analysis and perform controlled resolution of incidents.
Champion stability initiatives to ensure high availability and resiliency.
Communicate technical issues effectively to non-IT business partners.
Develop and maintain technical support documentation.

Skills

Qualifications

BS in Computer ScienceBS in Information TechnologyBS in Engineering

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

View Profile

Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.