Dealer Support Manager

Motorway(2 months ago)

HybridFull TimeManager$92,599 - $121,543 (estimated)Dealer Services

About this role

The Dealer Support Manager at Motorway oversees a team of over 20 operational leads, ensuring high performance and adherence to service level agreements in the dealer support and transport operations. Key responsibilities include managing daily operations, fostering team development, addressing complex customer issues, and collaborating with various teams to uphold quality and compliance standards. The role requires strong leadership, operational efficiency, and a focus on process improvement to enhance service delivery in a fast-paced environment.

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Required Skills

Team Leadership
Performance Management
Operational Execution
Monitoring
Process Adherence
Improvement
Agent Development
Engagement
Customer Issue Resolution
Reporting

+8 more

About Motorway

motorway.co.uk

Motorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.

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