Customer Support Agent
Ruby Labs(1 month ago)
About this role
The Customer Support Agent at Ruby Labs is responsible for addressing and resolving common customer queries while ensuring high levels of customer satisfaction. This role involves meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), focusing on first-contact resolutions, processing billing inquiries and refunds, and gathering customer feedback to enhance product offerings. Additionally, the agent must adapt quickly in a fast-paced environment and effectively escalate issues beyond their expertise.
Required Skills
- Customer Support
- Query Resolution
- KPI Achievement
- SLA Adherence
- First-Contact Resolution
- Issue Escalation
- Customer Feedback
- Billing Assistance
- Refund Processing
- Communication Skills
+4 more
About Ruby Labs
rubylabs.comRuby Labs is a forward-thinking company that specializes in developing innovative consumer products aimed at transforming sectors such as health, education, and entertainment. With a commitment to enhancing lives, Ruby Labs leverages cutting-edge technology to create solutions that are not only functional but also impactful. The company focuses on crafting products that push the boundaries of traditional markets, creating value for consumers and making a positive difference in their everyday lives.
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