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Delivery Operations Senior Analyst-Messaging at Accenture - ApplyBlast

Delivery Operations Senior Analyst-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Mumbai

Onsite

Full Time

Senior

0 applicants

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About this role

The Delivery Operations Senior Analyst leads a team of customer service advisors handling inbound messaging interactions across digital and social channels. This role focuses on coaching staff, monitoring performance metrics, ensuring operational compliance, and driving continuous improvement to achieve business objectives.

Responsibilities

Lead and develop a team of chat advisors to meet performance targets
Conduct regular coaching sessions and performance reviews for team members
Monitor real-time performance and service levels across messaging channels
Manage workflow distribution to optimize customer response times
Ensure adherence to schedules productivity targets and operational standards

Skills

Qualifications

Bachelor's degree in any field

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.