Design Lead: Broker Platform

The Design Lead: Broker Platform drives the end-to-end design vision for Hollard's broker platform and associated digital experiences, combining customer research, journey design, and UX strategy to deliver meaningful business outcomes. This role acts as the voice of the broker and customer, translating needs and pain points into intuitive, user-centred digital solutions. The position requires leading design initiatives, establishing governance standards, and facilitating collaboration across business, product, and technology teams.