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Designated Customer Success Manager at The Access Group - ApplyBlast

Designated Customer Success Manager

The Access Group

19 days ago

3.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Designated Customer Success Manager serves as the primary point of contact for a defined portfolio of customers in the construction and specialty contracting space, helping them realize the full value of their investment in the Access COINS ERP platform. This role focuses on driving retention and growth through value delivery, strong stakeholder relationships, and proactive risk management using AI-enhanced tools. The position requires a consultative approach to guide customers through adoption milestones, deliver strategic business reviews, and act as a trusted advisor to both customers and internal teams.

Responsibilities

Manage named portfolio of COINS customers as primary point of contact
Deliver business reviews connecting platform capabilities to customer outcomes
Identify risks using health data and AI insights to develop mitigation plans

Skills

About The Access Group

theaccessgroup.com

Headquarters

London, England, United Kingdom

Company Size

5001-10000 employees

Founded

1989

View Profile

Access helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.