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Designated Services Engineer at Everpure - ApplyBlast

Designated Services Engineer

Everpure

6 days ago

3.6 on Glassdoor

Melbourne, Victoria, Australia

Onsite

Full Time

Senior

0 applicants

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About this role

The Designated Services Engineer serves as the dedicated technical anchor for high-value enterprise accounts utilizing Pure's Business Critical Services and FlashArray platform. This role focuses on driving operational excellence, maximizing system availability, and ensuring clients achieve peak performance from their storage environments. The position involves direct ownership of customer relationships and complex end-to-end technical outcomes in partnership with internal support and engineering teams.

Responsibilities

Own dedicated customer outcomes and drive end-to-end case ownership for enterprise accounts
Perform root-cause analysis and complex troubleshooting across FlashArray hardware and software environments
Coordinate critical software upgrades and maintenance procedures to eliminate downtime and operational risk

Skills

About Everpure

purestorage.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

Founded

2009

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Everpure (formerly Pure Storage) is an enterprise data platform company that provides AI-ready, cloud-scale storage and data management solutions under its Everpure platform. Its offerings include FlashArray and FlashBlade all-flash storage, the Evergreen//One subscription service with six-nines reliability, and the Enterprise Data Cloud for unified, policy-driven data governance across on-premises and cloud environments. Everpure is designed to simplify enterprise AI, reduce operational costs and risk, and deliver nondisruptive upgrades through its Evergreen architecture.