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Deskside Support Engineer II at Fair Isaac Corporation - ApplyBlast

Deskside Support Engineer II

Fair Isaac Corporation

3 months ago

San Diego, CA

Hybrid

Full Time

Junior

0 applicants

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About this role

As an IT Deskside Support Engineer at FICO, you will serve as an escalation point for technical issues affecting employees and infrastructure within a fast-paced environment. The role involves diagnosing and resolving incidents via multiple channels, managing helpdesk requests for hardware and software, and adhering to strict Service Level Agreements. You will also contribute to process improvements and technical documentation while supporting a 24x7 global operation.

Responsibilities

Diagnose and resolve technical incidents via telephone, chat, or email
Manage helpdesk requests for operating systems, printers, and standard software
Log contacts and document activities accurately within the incident management tool
Escalate urgent tickets and route them to appropriate support groups
Participate in change management processes and assist with technical documentation

Skills

About Fair Isaac Corporation

fico.com

Headquarters

Bozeman, Montana, United States

Company Size

1001-5000 employees

Founded

1956

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Fair Isaac Corporation (FICO) is an analytics software company known for its credit scoring solutions, decision management technology, and tools that help businesses manage risk, fight fraud, and improve customer interactions.