Deskside Support Manager - Tier 2
IntelliDyne Jobs for Veterans(1 month ago)
About this role
The Deskside Support Manager - Tier 2 is a managerial IT role supporting government clients within IntelliDyne's service delivery for the Civil Division. The position requires significant IT and management experience and a Secret security clearance. It is based in Washington, DC and operates on a hybrid schedule.
Required Skills
- Customer Service
- Quality Assurance
- SLA Compliance
- Incident Prioritization
- VIP Support
- Asset Logistics
- Knowledge Management
- Reporting
- Scheduling
- Team Leadership
+4 more
Qualifications
- Bachelor's Degree in IT
- HDI Certification (Support Center or Desktop Support Manager)
- MCP Certification
- MCSA Certification
- MCSE Certification
- Secret Security Clearance
About IntelliDyne Jobs for Veterans
intellidyne-llc.comIntelliDyne is a government-focused information technology firm that empowers the federal workforce with people‑first, mission‑driven technology solutions. They help federal agencies improve mission performance through digital transformation services such as cloud migration, cybersecurity, data analytics, and enterprise IT modernization. Combining technical expertise with human‑centered design and disciplined program management, IntelliDyne delivers scalable, compliant solutions tailored to agency needs. The company positions itself as a trusted partner focused on driving measurable mission outcomes for the public sector.
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