Desktop and System Support Technician, Intermediate

The Desktop and System Support Technician, Intermediate position provides IT customer service at a designated facility, focusing on maximizing the performance, security, and uptime of desktops, servers, and networks. The role involves troubleshooting office desktop problems, managing software and hardware installations, and supporting unique local systems such as MRP/ERP and phone systems. This position serves as the primary point of contact for IT support at the facility while ensuring compliance with licensing and purchasing procedures.