Desktop and System Support Technician, Intermediate

The Desktop and System Support Technician, Intermediate position is responsible for providing IT customer service at a designated facility, focusing on maximizing the performance, security, and uptime of desktops, servers, and networks. The role involves troubleshooting office desktop problems, managing software and hardware installations, and supporting various local systems such as MRP/ERP and phone systems. This position serves as the primary point of contact for IT issues at the facility while ensuring compliance with IT standards and procedures.