Desktop Management - Infrastructure Services (IS)

This role provides comprehensive break/fix support and technical assistance for desktops, laptops, and peripherals, ensuring timely resolution of hardware, software, and OS issues. The position involves managing the IT service management ticket queue, coordinating with third-party vendors, and maintaining documentation for standard configurations and procedures. It requires strong communication skills to support end-users, senior management, and project teams while adhering to SLAs and ITIL processes.