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Desktop Support Associate at Zelis - ApplyBlast

Desktop Support Associate

Zelis

4 months ago

3.4 on Glassdoor

Hyderabad, India

Hybrid

Full Time

Junior

0 applicants

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About this role

A Desktop Support Engineer at Zelis provides comprehensive technical assistance for end-user computing environments across hardware, software, and network systems. The role involves troubleshooting issues, managing device imaging and deployment, handling onboarding and offboarding logistics, and maintaining the complete IT asset lifecycle. Candidates must possess strong problem-solving skills and hands-on experience with both Windows and macOS operating systems.

Responsibilities

Diagnose and resolve hardware, software, and network issues for end users
Manage laptop imaging, system deployment, and workstation setup
Handle user onboarding and offboarding requests and asset lifecycle
Maintain accurate records in ticketing and asset management tools
Perform basic Active Directory tasks for user account management

Skills

Qualifications

Bachelor's degree in Computer ScienceITIL Foundation Certification

About Zelis

zelis.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Zelis is a healthcare financial technology company that provides a connected platform for payers, providers, and healthcare consumers. Their solutions span network optimization, claims management, price transparency, payments, and member engagement communications. Zelis serves more than 770 payers and thousands of providers nationwide, helping reduce costs and administrative burden across the healthcare financial system.