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Desktop Support - Executive at Sagility - ApplyBlast

Desktop Support - Executive

Sagility

1 year ago

4.2 on Glassdoor

Indore, Madhya Pradesh, India

Onsite

Full Time

Executive

0 applicants

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About this role

The Desktop Support - Executive role involves providing IT support and troubleshooting for desktops, laptops, and thin clients, including OS reinstallation, remote support, and hardware/software inventory management. The position requires ensuring timely resolution of support tickets within defined SLAs and maintaining up-to-date systems through patch and antivirus management. This role demands strong communication skills and the ability to work effectively in a collaborative, agile environment.

Responsibilities

Recover and reimaging failed desktops, thin clients, and laptops
Monitor and track ticket status to ensure timely closure within SLA
Manage MS patches, antivirus updates, and drive encryption for endpoints

Skills

About Sagility

sagilityhealth.com

Headquarters

Atlanta, Georgia, United States

Company Size

10001+ employees

Founded

2009

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Sagility delivers end-to-end healthcare BPO, revenue cycle management, and clinical support services for providers and payers. Explore our full-service model.