Desktop Support Manager
Raymond James & Associates, Inc., Research Division(2 months ago)
About this role
A Desktop Support Manager at Raymond James oversees the help desk function supporting end-user computing across a distributed enterprise. The role focuses on ensuring high-quality technical support, operational efficiency, and client satisfaction through leadership of the desktop support team and data-driven service improvements.
Required Skills
- Desktop Support
- Ticket Management
- Incident Resolution
- Escalation Management
- Team Leadership
- ServiceNow
- Microsoft 365
- Windows
- Intune
- Citrix
+5 more
Qualifications
- Bachelor’s in Computer and Information Science
- Bachelor’s in Business Administration
- Bachelor’s in Accounting
- High School Diploma
- ITIL Foundation (Preferred)
About Raymond James & Associates, Inc., Research Division
rjcapitalmarkets.comN/A
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