Service Desk L3 - Senior Desktop Support Analyst
EDF Trading(2 months ago)
About this role
The Senior Desktop Support Analyst (L3) at EDF Trading is a senior IT Operations role within the Service Desk responsible for providing advanced end-user computing support and acting as a technical lead across the global business. The role ensures systems and processes for desktop and device management are robust and aligned with business needs, owning platforms such as Intune and SCCM and driving continual service improvement. It operates in a fast-paced trading-floor environment and includes project delivery, in-person support, and mentoring of junior team members.
Required Skills
- Incident Management
- Problem Management
- Technical Leadership
- In-Person Support
- Intune
- SCCM
- Active Directory
- Microsoft 365
- PowerShell
- Network Troubleshooting
+4 more
Qualifications
- ITIL Foundation
- Microsoft Certified: Endpoint Administrator
- Microsoft Azure Administrator
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