DFS Customer Success Associate
Sleeper(1 month ago)
About this role
The DFS Customer Success Associate at Sleeper is responsible for enhancing user relationships and experiences with the Sleeper Picks product, a simplified version of Daily Fantasy Sports. This role involves providing exceptional customer support through various communication channels, resolving user inquiries and issues, and collaborating with internal teams on product feedback, compliance, and fraud prevention. Candidates should have experience in customer support, excellent communication skills, and the ability to address user needs efficiently.
Required Skills
- Customer Service
- User Onboarding
- Conflict Resolution
- Effective Communication
- Problem Solving
- Fraud Detection
- Team Collaboration
- Feedback Collection
- Product Knowledge
- Empathy
About Sleeper
sleeper.appSleeper is a sports and gaming platform that specializes in fantasy sports, offering a unique user experience for fantasy football, basketball, and esports. The company focuses on enhancing league engagement with innovative features such as pick’em games and survivor formats. Known for its user-friendly interface and vibrant community, Sleeper has established itself as a popular destination for sports enthusiasts looking to compete and connect with friends. In addition to fantasy gaming, Sleeper also provides social features to keep users informed and engaged throughout the sports seasons.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Sleeper
Similar Jobs
Fraud and Risk Associate, (Daytime)
FanDuel(13 days ago)
Fraud and Risk Senior Associate
FanDuel(6 days ago)
Fraud and Risk Associate, (Daytime)
FanDuel(12 days ago)
Fraud and Risk Senior Associate
FanDuel(6 days ago)
Fraud Prevention Analyst (Daytime/Weekends)
FanDuel(26 days ago)
Fraud Prevention Analyst (Daytime/Weekends)
FanDuel(26 days ago)