F2P Customer Success Associate

Sleeper(1 month ago)

HybridFull TimeJunior$82,655 - $108,478 (estimated)Customer Success

About this role

The F2P Customer Success Associate at Sleeper is responsible for delivering exceptional customer support while nurturing user relationships through effective communication across email, chat, and social media. This role involves onboarding users, resolving usability issues, collecting product feedback, and prioritizing feature requests. Successful candidates will demonstrate strong problem-solving skills, empathy, and a passion for sports, contributing to a small team dedicated to enhancing the user experience on Sleeper's sports-focused gaming platform.

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Required Skills

Customer Service
Product Knowledge
Effective Communication
Conflict Resolution
Problem-Solving
User Onboarding
Feedback Collection
Empathy
Initiative
Creative Solutions

+5 more

About Sleeper

sleeper.app

Sleeper is a sports and gaming platform that specializes in fantasy sports, offering a unique user experience for fantasy football, basketball, and esports. The company focuses on enhancing league engagement with innovative features such as pick’em games and survivor formats. Known for its user-friendly interface and vibrant community, Sleeper has established itself as a popular destination for sports enthusiasts looking to compete and connect with friends. In addition to fantasy gaming, Sleeper also provides social features to keep users informed and engaged throughout the sports seasons.