Digital Adoption & Change Management Manager
Manulife(1 month ago)
About this role
The Digital Adoption & Change Management Manager advances the adoption of digital tools and processes across the contact center to support the organization’s digital transformation and improve customer experience. The role partners with cross-functional teams to align digital initiatives with business strategy and to demonstrate value through measurement and reporting.
Required Skills
- Digital Adoption
- Change Management
- Data Analysis
- Training Delivery
- Stakeholder Engagement
- Business Cases
- Analytics
- Presentation Design
- Communication
- Process Improvement
Qualifications
- Bachelor's Degree in Business Administration, Information Technology, Data Analysis, Change Management, or Related Field
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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