Digital Customer Success Manager, EMEA

Abnormal

23 hours ago

3.6 on Glassdoor

United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

A Digital Customer Success Manager at Abnormal AI focuses on creating and sustaining happy customers by maximizing value from the platform and partnership across a large portfolio. The role involves acting as a trusted advisor through direct and digital engagement, setting clear expectations, and proactively determining churn risk with scalable solutions.

Skills

Qualifications

Bachelor of Science in Computer Engineering/ Computer ScienceElectronics and Communications EngineeringNon-graduates with good communication skillsStrong technical knowledge

About Abnormal

abnormal.ai

Abnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.