Digital Customer Success Manager
Caseiq
About this role
Case IQ offers software solutions to help companies prevent and investigate fraud, harassment, and security incidents, serving a diverse range of large enterprise clients. The company emphasizes a digital-first approach to customer success, focusing on onboarding, training, engagement strategies, and cross-functional collaboration to ensure customer satisfaction and retention.
Skills
About Caseiq
caseiq.comCase IQ is an AI-powered case management and compliance platform (founded in 1999) that streamlines intake, investigations, and reporting for whistleblower hotlines, fraud, ethics, HR, and risk matters. Its offerings combine secure hotline services, configurable intake and investigation workflows, and analytics to surface insights, automate processes, and support regulatory compliance. Built for enterprise customers and trusted by global organizations, Case IQ focuses on reducing manual work and improving resolution times through automation and reporting.
About Caseiq
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$97k – $129k
per year