Digital Customer Success Manager

The Digital Customer Success Manager role at Responsive involves supporting a diverse portfolio of SMB customers through scalable digital strategies, tailored engagements, and expert guidance to drive platform adoption, retention, and revenue growth. The position requires collaborating with internal teams to optimize value, manage renewals, and proactively address customer needs while leveraging data and AI tools to enhance the customer experience. This remote role is based in Ireland and focuses on delivering high-impact, human-first customer success initiatives.