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Digital Experience Architect - Customer Portal at Hewlett Packard Enterprise - ApplyBlast

Digital Experience Architect - Customer Portal

Hewlett Packard Enterprise

6 days ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Digital Experience Architect - Customer Portal role at HPE Networking focuses on defining and evolving end-to-end customer and partner support experiences across the digital ecosystem. This position involves designing future-state workflows, optimizing customer journeys, and leveraging AI and analytics to enhance self-service capabilities and operational efficiency. The architect will collaborate with various teams to drive platform modernization and deliver seamless omnichannel support experiences.

Responsibilities

Define and optimize end-to-end customer and partner journeys across support experiences
Design future-state workflows for case management, RMA, and entitlement management
Architect omnichannel engagement models spanning portals, virtual assistants, and AI-powered solutions

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.