Digital Experience Manager
M&G plc(1 month ago)
About this role
The Digital Experience Manager (fixed term/secondment) oversees end-to-end delivery of strategic digital initiatives for the MyPru and emerging environments. Reporting to the Head of Customer Experience & Journey Ownership, the role coordinates the Digital Experience team and third-party IT and development partners to deliver digital capabilities and maintain platform reliability. The position focuses on delivering user-centered journeys that align with organisational strategy and improve customer outcomes.
Required Skills
- Digital Delivery
- Stakeholder Management
- User Experience
- Screen Design
- Third-Party Coordination
- Incident Management
- Operational Readiness
- Customer Insight
- Change Delivery
- Governance
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
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