Digital / Low-Touch Customer Success Manager

This role focuses on scaling the customer experience for JazzHR through high-volume, digital-first engagement strategies rather than traditional 1:1 account management. The Digital / Low-Touch Customer Success Manager manages a broad book of business by leveraging automation, playbooks, and digital channels to drive successful onboarding, product adoption, and customer value realization. The position requires close collaboration with Support and Renewals teams to ensure proactive, consistent outcomes and high customer satisfaction at scale.