ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Digital Product & Customer Experience Lead at EPCOR Utilities Inc. - ApplyBlast

Digital Product & Customer Experience Lead

EPCOR Utilities Inc.

3 months ago

Edmonton, Alberta, Canada

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Digital Product & Customer Experience Lead will drive the evolution of EPCOR's retail digital engagement channels and own the end‑to‑end product lifecycle of the Customer Portal. This role is responsible for strategy, roadmap development, vendor management, and delivering seamless omni‑channel experiences that improve self‑service, efficiency, and customer satisfaction.

Responsibilities

Define and execute multi‑year Customer Portal roadmap
Manage vendor relationships and financial oversight for digital platforms
Analyze customer data and voice‑of‑customer insights to optimize experiences
Lead cross‑functional program council to prioritize and deliver enhancements
Ensure compliance, privacy and adoption of digital solutions across the organization

Skills

Qualifications

Bachelor's degree in Business, Arts, Science or a related discipline

About EPCOR Utilities Inc.

epcor.com

Headquarters

Edmonton, Alberta, Canada

Company Size

1001-5000 employees

Founded

1891

View Profile

EPCOR is a utilities company headquartered in Edmonton, Alberta that delivers water, wastewater and electricity services across Canada and the United States. It operates, maintains and builds utility infrastructure for residential, commercial and municipal customers, and provides related engineering and operations services. EPCOR emphasizes safe, reliable service and sustainable infrastructure solutions to manage water and energy resources.

About EPCOR Utilities Inc.

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

Unlock Company Insights

View leadership team, funding history,
and employee contacts for EPCOR Utilities Inc..

Reveal Company Insights

Apply to 100+ jobs

Auto-apply to this job and hundreds of similar ones with AI.

Start Applying

Salary

Estimated

EPCOR Utilities Inc. didn’t post a salary, so this is our estimate from similar listings.

27% below the average for this role

More jobs at EPCOR Utilities Inc.

Associate Director, Commercial Sales and Business Development

EPCOR Utilities Inc.

Digital Product & Customer Experience Lead

About this role

Responsibilities

Skills

Qualifications

About EPCOR Utilities Inc.

About EPCOR Utilities Inc.

Leadership Team

Unlock Company Insights

Apply to 100+ jobs

Salary

More jobs at EPCOR Utilities Inc.

Similar Jobs