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Digital Strategy Manager - Support Experience at MNTN - ApplyBlast

Digital Strategy Manager - Support Experience

MNTN

4 days ago

3.8 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Digital Strategy Manager - Support Experience at MNTN is responsible for elevating the customer support experience by leveraging data and AI to drive efficiency and satisfaction. This role involves designing automated conversation flows, establishing proactive issue detection, and standardizing support health metrics to improve customer retention and reduce support demand. The position requires close collaboration with Product, Engineering, and Support leadership to turn customer insights into actionable business improvements.

Responsibilities

Build and manage a support insights program to drive product improvements
Design and automate customer support conversations using AI and Intercom
Establish proactive issue detection and escalation workflows with Engineering

Skills

About MNTN

mountain.com

Headquarters

Austin, Texas, United States

Company Size

201-500 employees

Founded

2018

View Profile

MNTN (Mountain) is a Connected TV performance marketing platform that helps brands drive measurable conversions, revenue, site visits and other outcome-based goals through streaming TV advertising. Branded as "Performance TV," the platform combines audience targeting, creative delivery, campaign buying and cross‑device attribution to plan, optimize and measure CTV campaigns toward specific business outcomes. MNTN positions itself for marketers and agencies who want TV-scale reach with digital-style measurement and optimization.