Digital Support Business Banking Specialist

About this role

Responsibilities

• Perform efficiently in a high-volume, production-driven Digital Call Center environment.
• Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.
• Provide prompt, accurate, and professional service to ensure a seamless customer experience.
• Resolve customer issues on first contact whenever possible.
• Support business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements.