Nymbus
The Operational Readiness Manager owns the operational and technical foundation of the Digital Experience Center, a multitenant contact center supporting multiple financial institution clients. This role involves end-to-end accountability for the CCaaS platform, conversational and agentic AI solutions, IVR architecture, and digital form infrastructure, while serving as the primary builder of automated customer experiences. The position requires deep technical fluency, vendor management, and the ability to translate client requirements into working configuration across a shared multitenant environment.
Headquarters
Jacksonville, Florida, United States
Company Size
201-500 employees
Founded
2015
Nymbus is a financial technology company that provides cloud-based banking solutions for banks and credit unions. Its platform helps financial institutions launch digital banking products, core banking services, and customer engagement tools to modernize operations and improve member or customer experiences. Nymbus operates in the fintech and banking software industry.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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