Digital Support Performance Coach
AWE plc(1 month ago)
About this role
The Digital Support Performance Coach partners with the Digital Support Team to improve individual and team effectiveness through coaching, performance analysis, and development activities. The role focuses on translating operational data into actionable insights, ensuring interactions meet regulatory and Bupa standards, and supporting the evolution of digital support propositions. Based in Cairo, the position collaborates with training, planning, QA and other stakeholders to drive a customer-focused culture.
Required Skills
- Performance Coaching
- Data Analysis
- Quality Assurance
- Compliance
- Customer Service
- Stakeholder Management
- Training Delivery
- Reporting
- Communication
- Problem Solving
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