Director, Account Management

As Director of Account Management, you will lead and develop a team of Account Managers while personally driving renewals, expansion, and satisfaction for strategic clients in the pharmaceutical and clinical research markets. The role involves setting performance expectations, managing day-to-day team operations, and executing upsell opportunities to grow the company's footprint. You will serve as the primary escalation point for key stakeholders and collaborate cross-functionally to ensure smooth client onboarding and delivery improvements.