Director, Account Management

The company is seeking a high-performing Director, Account Management to lead and mentor a team of 3–5 Account Managers while directly managing strategic enterprise accounts valued between $1M and $4M. This player-coach role involves serving as an executive sponsor for key client relationships, driving Gross and Net Retention Rate targets, and refining commercial processes for a complex, highly technical product line. The position requires collaboration with scientific buyers and internal engineering teams to navigate implementation hurdles and translate technical capabilities into commercial value.