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Director, APAC Customer Support at PitchBook Data - ApplyBlast

Director, APAC Customer Support

PitchBook Data

8 hours ago

3.4 on Glassdoor

Singapore, Singapore, Singapore

Onsite

Full Time

Director

0 applicants

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About this role

The Director, APAC Customer Support leads a regional Customer Support team at PitchBook, focusing on strategy development, headcount planning, and ensuring operational efficiency and quality. This role involves managing support managers, setting hiring strategies, and serving as a point of escalation for critical client issues. The position requires collaboration with global teams to drive process improvements and maintain high service standards across the APAC region.

Responsibilities

Lead regional Customer Support team to achieve global SLA goals and improve workflow efficiencies
Develop APAC regional support strategy and set hiring and compensation plans
Serve as escalation point for critical client issues and coordinate with direct reports

Skills

About PitchBook Data

pitchbook.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2007

View Profile

PitchBook is a financial data and software company that provides comprehensive information and research on private capital markets, including venture capital, private equity, M&A, and public companies. Its subscription platform, APIs, Excel plugin and research reports deliver deal, fund, company, investor and valuation data along with analytics and market intelligence for investors, advisors, and corporate development teams. Trusted by GPs, LPs, investment banks and corporate strategists, PitchBook aggregates primary-sourced filings, news and proprietary research to support deal sourcing, due diligence, benchmarking and fundraising. The firm is part of Morningstar and focuses on integrating global coverage with tools for workflow integration and data export.