Director - Call Center General Manager
AT&T(1 month ago)
About this role
The Director - Call Center General Manager leads a large consumer call center (500–1,000 employees), accountable for overall operational performance, employee culture, and alignment with organizational goals. The role combines strategic direction with hands-on management, including union engagement, stakeholder partnership, and customer experience ownership.
Required Skills
- Operations Management
- Process Improvement
- Budgeting
- Team Leadership
- Union Relations
- Customer Experience
- Compliance
- Stakeholder Management
- Change Leadership
- Negotiation
Qualifications
- Bachelor's Degree in Business Administration, Management, or related field
- Master's Degree (Preferred)
About AT&T
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