Director, Call Center Operations

Driven Brands is seeking an enterprise-minded Director, Call Center Operations to define and execute the operating model, performance framework, and transformation roadmap for customer care operations across its portfolio. This leader will establish common standards, modernize service delivery through technology and AI, and drive measurable improvements in customer experience, service quality, and operational efficiency. The role involves leading a high-performing organization, managing vendor relationships, and ensuring compliance with privacy and regulatory requirements.