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Director, Call Center Operations at Jobgether - ApplyBlast

Director, Call Center Operations

Jobgether

15 hours ago

Remote

Full Time

Director

0 applicants

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About this role

The Director, Call Center Operations leads the enterprise-wide customer care strategy and transformation roadmap, ensuring high service quality and operational performance. This role oversees workforce management, vendor partnerships, and technology modernization to optimize customer experience and cost efficiency. The position requires strong leadership in managing multi-site operations and driving continuous improvement across all business units.

Responsibilities

Develop and execute enterprise-wide customer care strategy and transformation roadmap
Oversee operational performance, workforce planning, and vendor partnerships
Lead technology modernization initiatives and contact center consolidation projects

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.