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Director, Care Analytics at Toast - ApplyBlast

Director, Care Analytics

Toast

9 months ago

3.9 on Glassdoor

Boston, MA

Hybrid

Full Time

Director

4 applicants

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About this role

The Director, Care Analytics at Toast will be the strategic analytics partner for the SVP of Customer Care and their leadership team, leveraging data to improve operational efficiency and enhance the overall customer experience. Responsibilities include evolving the analytics function, establishing KPI governance, and providing actionable insights to guide decision-making for the Care organization.

Skills

Qualifications

8-10+ years of experience in Analytics4+ years of leadership experienceBachelor’s Degree requiredMaster’s or MBA preferred

About Toast

toasttab.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.