Director, Care Analytics
Toast(20 days ago)
About this role
The Director, Care Analytics at Toast will be the strategic analytics partner for the SVP of Customer Care and their leadership team, leveraging data to improve operational efficiency and enhance the overall customer experience. Responsibilities include evolving the analytics function, establishing KPI governance, and providing actionable insights to guide decision-making for the Care organization.
Required Skills
- Analytics
- Business Intelligence
- Data Governance
- KPI Management
- Team Leadership
Qualifications
- 8-10+ years of experience in Analytics
- 4+ years of leadership experience
- Bachelor’s Degree required
- Master’s or MBA preferred
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.