Director, Care Operations
EarnIn(5 days ago)
About this role
EarnIn is revolutionizing financial flexibility by providing real-time earned wage access without fees, interest, or credit checks. The company is expanding its team to enhance customer care operations and deliver impactful service to its community.
Required Skills
- Customer Care
- Operations Management
- Performance Frameworks
- Quality Assurance
- Data Fluency
- Multi-channel Support
- BPO Management
- Process Improvement
- AI Integration
- CRM
About EarnIn
earnin.comEarnIn is a financial‑wellness app that gives people on-demand access to the pay they’ve already earned, so they don’t have to wait for a scheduled payday. Users can withdraw portions of accrued wages through the mobile app to cover bills, avoid overdrafts, and reduce reliance on high‑cost short‑term credit. The service connects with users’ payroll and bank accounts and includes simple tools to monitor earnings and manage cash flow. EarnIn targets hourly and salaried workers who need flexible access to earned income as part of broader financial health.
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