Senior Customer Care Operations Manager
M-KOPA(19 days ago)
About this role
A Senior Customer Care Operations Manager at M-KOPA Kenya leads the full spectrum of customer care activities, managing both in-house and outsourced teams to ensure high performance standards, operational efficiency, and excellent customer experience. The role involves strategic oversight, cross-departmental coordination, and overseeing BPO partnerships in a fast-growing fintech environment.
Required Skills
- Customer Care
- Operations Management
- Bpo Management
- Performance Frameworks
- Contact Center
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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