Director, Contact Center Operations

The Director of Contact Center Operations leads the team responsible for converting inbound interest into booked in-home consultations across multiple home improvement brands. This role focuses on optimizing booking performance, speed to lead, and customer satisfaction while driving the department's transformation into an AI-first, measurement-driven operation. The position involves partnering with Sales, Marketing, Operations, and Technology to modernize omnichannel communication and build a scalable nationwide contact center.