Manager, Contact Center
RTX(1 month ago)
About this role
A Contact Center Manager at Pratt & Whitney will oversee customer support operations in Bengaluru, focusing on scaling omnichannel service delivery and strengthening customer experience. The role supports operational excellence, compliance with SLAs and quality standards, and contributes to digital and process transformation initiatives within an aerospace environment.
Required Skills
- Contact Center
- Omnichannel
- Customer Experience
- Performance Management
- Quality Assurance
- Workforce Management
- Coaching
- Escalation Management
- Process Improvement
- Digital Transformation
+4 more
Qualifications
- Bachelor's Degree in Business Administration or Communications
About RTX
rtx.comAt RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.
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