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Director, Contact Center Technology at Zelis - ApplyBlast

Director, Contact Center Technology

Zelis

3 months ago

3.4 on Glassdoor

Atlanta, Georgia, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director, Contact Center Technology leads the strategy, roadmap, delivery, and ongoing evolution of Zelis' enterprise contact center and telephony technology ecosystem. This role is responsible for ensuring the platform is reliable, scalable, secure, and aligned with business needs while partnering with operations, product, compliance, and vendor teams.

Responsibilities

Define and execute multi‑year contact center technology roadmap
Lead implementation and lifecycle management of enterprise contact center platforms
Provide strategic leadership for telephony, SIP, and voice infrastructure
Build, mentor, and develop high‑performing technology teams
Manage strategic vendor relationships and contract negotiations

Skills

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field

About Zelis

zelis.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Zelis is a healthcare financial technology company that provides a connected platform for payers, providers, and healthcare consumers. Their solutions span network optimization, claims management, price transparency, payments, and member engagement communications. Zelis serves more than 770 payers and thousands of providers nationwide, helping reduce costs and administrative burden across the healthcare financial system.