Engineer, Contact Center Technology

Evolent Specialty Services, Inc(2 months ago)

RemoteFull TimeSenior$123,830 - $167,101 (estimated)Information Technology

About this role

Evolent Health is hiring an Engineer, Contact Center Technology to support and optimize enterprise contact center platforms that enable smooth customer service operations. The role serves as a technical bridge between IT and contact center stakeholders, ensuring reliability, performance, and effective integration of telephony and cloud contact center systems. The position supports a remote work setup (with specific home internet requirements) and aligns to U.S. time zone hours.

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Required Skills

Contact Center
Telephony
PBX
ACD
IVR
CTI
Genesys Cloud
NICE CXone
Call Flows
System Integration

+17 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Technology
CCNA
Genesys Cloud CX Professional
Genesys Cloud CX Specialist Certifications
NICE Certified Implementation Engineer

About Evolent Specialty Services, Inc

evolent.com

Evolent Health is a healthcare technology and services company focused on transforming the way healthcare is delivered and paid for. By leveraging their innovative platform, Evolent partners with health systems to improve patient outcomes, reduce costs, and streamline operations across diverse care settings. Their solutions include support for population health management, care delivery optimization, and value-based care models, all aimed at enhancing the provider and patient experience in the American healthcare system. Evolent is dedicated to simplifying healthcare complexities to create a more effective and efficient care environment.

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