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Director, Contact Centre Technical Delivery at CIBC - ApplyBlast

Director, Contact Centre Technical Delivery

CIBC

4 months ago

4.3 on Glassdoor

Toronto, ON

Hybrid

Full Time

Director

2 applicants

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About this role

The Director, Contact Centre Technical Delivery at CIBC oversees the end-to-end delivery of Cloud Contact Center as a Service (CCaaS) solutions for enterprise clients. This senior leadership role manages technical implementation, migration projects, and integration within cloud environments while providing strategic guidance and coaching to cross-functional teams.

Responsibilities

Oversee end-to-end delivery of CCaaS solutions for enterprise clients
Manage technical implementation, integration, and migration projects
Lead and coach high-performing teams of developers and engineers
Build relationships with internal partners, vendors, and stakeholders
Drive operational excellence and adoption of new technologies

Skills

Qualifications

10 years in technical architecture and solution design

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

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CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.