Director, Critical Accounts Support

Wiz, Inc.(1 month ago)

RemoteFull TimeDirector$204,000 - $280,500Customer Success

About this role

Director, Critical Accounts Support leading a specialized high-touch program for the company’s most complex customers. Initially a hands-on technical expert resolving high-volume and chronic technical issues, the role will establish stabilization playbooks and then hire and scale a team while communicating program status to executive leadership. The position focuses on stabilizing critical relationships and improving long-term customer success.

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Required Skills

Technical Support
DevOps
Site Reliability
Cloud
Kubernetes
Containerization
Infrastructure
Python
Go
Java

+5 more

About Wiz, Inc.

wiz.io

Wiz is a unified cloud security platform that combines prevention and response capabilities to help security and development teams build faster and more securely. It delivers comprehensive visibility and prioritized risk findings across cloud assets—configurations, workloads, identities, and vulnerabilities—so teams can find and fix the highest-impact issues quickly. Wiz integrates with major cloud providers and development workflows to provide a single pane for cloud risk management and automated remediation. Enterprises rely on Wiz for rapid onboarding, consolidated detection and response, and scalable protection across modern cloud environments.

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