Sr. Critical Account PM
X(3 months ago)
About this role
The Senior Critical Account Program Manager on the Critical Account Team at Trend Micro safeguards the success of the company’s most strategic customers by managing high-impact escalations and ensuring a reliable experience across the Vision One platform. The role operates within a global operations model, coordinating across support, engineering, product, and field teams and working with AMEA counterparts to provide seamless, round-the-clock coverage for critical accounts.
Required Skills
- Escalation Management
- Cross-Functional Leadership
- Executive Reporting
- Stakeholder Management
- Project Management
- Product Feedback
- Roadmap Planning
- Communication Skills
- Analytical Thinking
- Cloud Security
Qualifications
- Advanced Degree (Preferred)
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