Director, Customer-Centricity & Transformation
Manulife(24 days ago)
About this role
A strategic leader responsible for embedding customer-centricity into Manulife’s enterprise operations and advancing global customer experience transformation. The Director role focuses on aligning CX strategy with business objectives across Asia, Canada, and the US while fostering a culture of innovation and collaboration.
Required Skills
- Customer Experience
- Process Transformation
- Program Management
- Change Management
- Process Mapping
- Agile
- Lean
- Six Sigma
- Data Analytics
- Digital Transformation
+3 more
Qualifications
- Bachelor's Degree
- MBA (Preferred)
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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