Director Customer Data, Decisioning & Analytics

The Director Customer Data, Decisioning & Analytics role at TUI leads the capabilities that power personalised customer experiences at scale, combining data, analytics, audience intelligence, and decisioning to drive commercial growth. This position involves defining the vision and strategy for customer data and digital analytics while ensuring alignment across global markets and teams. The role focuses on building audience intelligence, enabling real-time decisioning, and establishing performance frameworks to enhance customer journeys and business impact.